Privacy Policy

We want to be fully transparent about how this technology works, what it can and cannot do, and how your information is handled when you choose to interact with it. This policy explains the role of our AI tools, the safeguards we have in place, and the limits of AI-generated responses. Our goal is to give you confidence in using these tools while ensuring you always have the option to connect directly with a licensed mortgage professional for personalized advice.

When you use the Aventurine Financial website or interact with our services, we may collect certain information to help us serve you better. This may include personal details such as your name, contact information, and any financial information you choose to provide during consultations. We may also collect non-personal information such as your IP address, browser type, and general usage data to improve the performance of our website. In addition, if you use our online tools or interact with our AI assistant, the information you provide during those interactions may be collected and processed to support your experience and connect you with the right resources.

Aventurine Financial uses the information we collect to provide and improve our services. This includes connecting you with licensed mortgage professionals who can assist with your financial needs, offering educational resources to help you better understand mortgage options, and delivering responsive customer support. We also use this information to enhance the functionality, security, and overall performance of our website. In addition, your information allows us to communicate with you about inquiries, applications, or services you request. Finally, certain information may be used to support our AI-powered tools, which are designed to provide general mortgage information and guidance.

Our website may feature an AI assistant designed to provide helpful information and general guidance about mortgages and financial services. This tool is meant to support your learning and convenience, but it does not replace professional advice or the role of a licensed mortgage specialist. When you interact with the AI assistant, the information you provide may be processed by third-party providers, such as OpenAI, in order to generate responses. These providers handle data in accordance with their own privacy policies. For more information, we encourage you to review OpenAI’s Privacy Policy.

Aventurine Financial does not sell your personal information. We may share your details with licensed mortgage professionals, lenders, or financial institutions when it is necessary to connect you with the right services or to process a mortgage application. In these cases, only the information required for that purpose will be provided.

We may also work with trusted third-party providers, such as website hosts, analytics services, and AI partners like OpenAI, to help us operate securely and efficiently. These providers are only given limited access to the information they need to perform their services and are expected to protect it appropriately. In certain circumstances, we may also be required by law or regulation to disclose information to government authorities or regulators.

The Aventurine Financial website may use cookies and similar technologies to improve how our site functions and to provide you with a better browsing experience. These tools help us monitor site performance, analyze traffic patterns, and personalize certain features so the website is more useful to you.

You have the option to manage or disable cookies through your browser settings. Please note that if you choose to refuse cookies, some parts of our website may not function as smoothly or may become unavailable. By continuing to use our site without changing your cookie settings, you consent to our use of cookies as described in this policy.

Aventurine Financial takes the protection of your personal information seriously. We use industry-standard safeguards, including secure systems, encryption practices, and restricted access, to reduce the risk of unauthorized access, loss, or misuse of your data. These measures are designed to keep your information safe while you use our website and services.

That said, no system of storage or transmission over the internet can be guaranteed to be 100% secure. While we work hard to protect your information and regularly review our security practices, we cannot promise absolute security. By using our services, you acknowledge these risks but can be assured that we are committed to applying best practices to safeguard your data at all times.

You have certain rights regarding the personal information we hold about you. These may include the right to access your information, request updates or corrections, or ask that your information be deleted. You may also have the right to withdraw your consent for certain uses of your data, such as receiving marketing communications.

If you wish to exercise any of these rights, please contact us using the details provided in the “Contact Us” section of this policy. We will respond to your request in a reasonable timeframe and in accordance with applicable privacy laws. Please note that in some cases we may need to retain certain information to comply with legal or regulatory obligations.

For your convenience, the Aventurine Financial website may include links to third-party websites or resources. These links are provided to give you access to additional information and services that may be helpful. However, we do not control these external websites and are not responsible for their privacy practices, policies, or content.

If you choose to visit a third-party website through a link on our site, your use of that site will be governed by its own terms and privacy policy. We encourage you to review those policies carefully so you understand how your information may be collected and used by others.

Aventurine Financial may update this Privacy Policy from time to time to reflect changes in our services, business practices, or legal obligations. Any updates will be posted on this page with a revised “Last Updated” date at the top of the policy.

By continuing to use our website and services after these updates are posted, you are acknowledging and accepting the revised terms. We encourage you to review this policy periodically so that you remain informed about how we protect and manage your information.

If you have any questions about this Privacy Policy or how Aventurine Financial handles your information, we encourage you to reach out to us directly. Our team is committed to transparency and will gladly provide clarification or support if you need it.

Email: info@aventurinefinancial.ca

Aventurine Financial respects the rights of individuals when it comes to their personal information and AI interactions. Users may request access to, or deletion of, data associated with their chatbot conversations, subject to applicable laws and regulatory requirements.

If you have questions, concerns, or requests related to how the AI chatbot is used or how your data is handled, you may contact us directly at:

Email: info@aventurinefinancial.ca

We are committed to responding promptly to such inquiries and to ensuring that our use of AI technology remains transparent, accountable, and respectful of your privacy rights.